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Application Support

Get the professional support you need to ensure your business applications keep pace with changing market trends, industry dynamics, and customer needs.

Application Support

Managed Application Support Services for Enhanced Efficiency and Results

When you are running a complex business on a system as comprehensive as SAP, there is a significant need for ongoing upkeep of your environment that includes constant maintenance and management. Historically, support needs of a maintenance nature required companies to hire expensive and difficult-to-find resources. 

Our Application Support Services will provide you a custom approach to categorically separate the system improvements changes from the daily maintenance needs. Your business solutions will be separated from application support services by using our specialized application support architecture.

Application Support Services

Personalization is an important aspect of Customer Experience and we ensure applications adapt themselves to any mode the user wants to interact and engage with.

The Scope of Our Services

L0

Guiding materials for users:

  • Product and technical information.
  • Manuals, FAQs.
  • Knowledge base with our convenient search. Hanuma InfoTech proactive L0 services reduce the L1-L3 requests by 60%.
    • Pricing model: Fixed price – you pay for us to prepare user guidance materials for your app, the costs of further updates are reduced.

    L2

    Guiding materials for users:

  • Resolving even the most serious incidents in less then 12 hours.
  • Administering application environment and managing user accounts.
  • Log investigation for issue root cause analysis.
    Pricing model: Price per ticket – we define the L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.

    • L1

    Guiding materials for users:

  • Prioritizing support requests.
  • Solving basic user issues in under 15 min.
  • Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
    Pricing model: Fixed price – Price per ticket – we define the L1 ticket cost to be paid at the end of the month for the number of tickets we resolve.

    • L3

    Guiding materials for users:

  • Fixing complex issues via swift changes to the code and database.
  • Root cause issue resolution.
  • Rolling out even the most comprehensive patches in less than 24h.
    • Pricing model: Monthly subscription fee – you pay each month for our continuous L3 support services at a reduced hourly rate.

    WE IMPLEMENT

    Application Support and Maintenance Services

    Deploy skilled professionals to apply their expertise to stabilize your application, optimize provided services and application improvement. Services include expansion and/or modification of application functionality, debugging and creating supplementary features.

    With two decades of Application Support and maintenance experience, we have enlisted qualified specialists who provide predictable results and a high, consistent level of service quality. With an innovative approach towards application management we envisage effective edgy application support and maintenance.

    Why Choose Us ?

    At Hanuma InfoTech, we make sure that alongside growth of the company, our employees and client grow by providing a great work-life Culture in the Industry.Don’t start from scratch. We’ve created a library of features (like login, shopping cart, secure payments). We’ll stack them and customise them, any way you want. It’s faster and costs less too.

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    At Hanuma InfoTech our business solutions will be separated from application support services by using our specialized application support architecture.

    Let us improve your business!

    Adopt an advanced approach inclusive of on-call production support, proactive maintenance, bug-fixing, enhancements, user support and training

    Contact Us Today

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